🛡️
Internal Governance

Rooli Data Protection Policy

Policy Owner: Data Protection Officer · Version 1.5 · Effective Date: November, 2025 · Company: Cresthub Media Limited

1. Policy Statement & Principles
Commitment to GDPR, NDPA 2023, and relevant U.S. State Privacy Laws (CCPA/CPRA)

Cresthub Media (Rooli) is committed to protecting the personal data of employees, customers, partners, and other stakeholders. All Personal Data processed by Rooli must comply with international best practices and the seven core principles below.

PrincipleRequirement
Lawfulness, Fairness & TransparencyProcessing must have a clear lawful basis (Consent, Contract, Legal Obligation, Legitimate Interest) and be communicated transparently to Data Subjects.
Purpose LimitationData is collected for specified, explicit, and legitimate purposes and must not be further processed in a manner incompatible with those purposes.
Data MinimisationData collected must be adequate, relevant, and limited to what is strictly necessary for the purpose of processing.
AccuracyPersonal Data must be accurate and, where necessary, kept up to date. Every reasonable step must be taken to ensure inaccurate data is corrected or erased.
Storage LimitationPersonal Data shall be kept only for as long as necessary for the purposes for which the Personal Data is processed.
Integrity & ConfidentialityProcessing must ensure appropriate security, including protection against unauthorised or unlawful processing and accidental loss, destruction, or damage.
AccountabilityCresthub Media (Rooli) is responsible for, and must be able to demonstrate compliance with, all principles.
2. Legal Basis for Processing
Every instance of processing must be linked to a documented lawful basis.

Contractual Necessity

Processing data required to fulfil the Rooli Terms and Conditions (e.g. managing user accounts, executing scheduled posts).

Consent (Opt-in)

Used for marketing communications, non-essential cookies, and any processing that goes beyond the core service. Consent must be freely given, specific, informed, and unambiguous.

Legitimate Interest

Used for core business functions such as product improvement, internal analytics, security, and fraud prevention, provided fundamental rights are not overridden.

Legal Obligation

Processing necessary to comply with legal or regulatory requirements (e.g. tax, audit, law enforcement requests).

* Consent must meet GDPR/NDPA standards; legal obligations include responding to lawful requests from supervisory authorities.

3. Data Subject Rights Management
Requests must be actioned without undue delay and within one (1) calendar month (GDPR/NDPA standard).
RightCompliance RequirementApplicable Laws
Right to AccessProvide confirmation of processing and a copy of the data free of charge.GDPR, NDPA, CCPA/CPRA
Right to RectificationCorrect inaccurate or incomplete Personal Data promptly.All major laws
Right to ErasureDelete Personal Data when no longer necessary, consent is withdrawn, or data was processed unlawfully (Right to be Forgotten).GDPR, NDPA, CCPA/CPRA
Right to RestrictionTemporarily halt processing while accuracy or lawfulness is contested.GDPR, NDPA
Right to Data PortabilityProvide data in a structured, commonly used, machine-readable format.GDPR, NDPA, CCPA/CPRA
Right to ObjectStop processing for direct marketing or based on Legitimate Interests.GDPR, NDPA, CCPA/CPRA
Opt-Out of Sale/SharingProvide a mechanism to opt out of the ‘sale’ or ‘sharing’ of data for cross-context behavioural advertising.CCPA/CPRA
4. Cross-Border Data Transfers
Sustaining compliance for transfers outside Nigeria, the EEA, and relevant U.S. States.

Personal Data transfers outside the Federal Republic of Nigeria, the European Economic Area (EEA), or relevant U.S. States must be protected by appropriate safeguards.

  • NDPA/GDPR Compliance: Transfers require an Adequacy Decision (if applicable) or the use of Standard Contractual Clauses (SCCs) or Binding Corporate Rules (BCRs) to ensure equivalent protection.
  • U.S. Compliance: Transfers must be transparently disclosed in the Privacy Policy. Any transfer constituting a “sale” or “sharing” must respect the User's Right to Opt-Out.
5. Security & Breach Management
Technical and organisational measures (TOMs) and breach notification requirements.

5.1 Security Measures

  • Encryption of data in transit (TLS/SSL) and at rest.
  • Access control based on the principle of Least Privilege.
  • Pseudonymisation and anonymisation techniques where appropriate.
  • Regular security assessments, penetration testing, and vendor due diligence.

5.2 Data Breach Notification

  • Regulatory Notification (NDPA/GDPR): Notify the relevant supervisory authority within 72 hours of becoming aware of the breach, where feasible, if likely to result in risk to rights and freedoms.
  • Data Subject Notification (All Laws): Communicate the breach without undue delay if likely to result in high risk to Data Subjects.
6. DPIA & Privacy by Design
Embedding privacy throughout product development and operations.

6.1 DPIA Requirement

Conduct a Data Protection Impact Assessment (DPIA) before any new processing likely to result in high risk to Data Subjects. Mandatory under GDPR/NDPA and considered best practice under U.S. privacy laws.

6.2 Privacy by Design & Default

All new features, systems, and product developments must incorporate data protection principles from the outset (Privacy by Design). By default, only the minimum amount of Personal Data necessary must be processed (Privacy by Default – Data Minimisation).

7. Roles & Responsibilities
Defining accountability across Cresthub Media (Rooli).
Cresthub Media (Rooli)

Data Controller. Determines the purpose and means of processing and oversees compliance.

Data Protection Officer (DPO)

Monitors compliance, advises the organisation, and acts as contact point for supervisory authorities and Data Subjects.

All Employees

Must adhere to this Policy, complete mandatory training, and immediately report potential incidents or breaches.

Questions or Requests?
Contact our Data Protection Officer for access requests, DPIA support, or incident reporting.

Email

Rooli[at]cresthub.com

Please title your email: “Data Protection Inquiry”

Registered Office

Cresthub Media · RAYFIELD, JOS, PLATEAU STATE, NIGERIA